🏷️ Introducing feedback tags
We're adding feedback tags to the tracking page! This will provide more colour to the feedback section and help you group and analyse recipient feedback more effectively to spot trends and identify shortcomings.
The tags appear once the customer has given the delivery a rating and they're able to select multiple tags to describe their experience. The content is dynamic and change depending on the customer's rating. The open feedback comment is unaffected by this change.
☑️ New verification method available: Pin code
Pin code verification is finally here! A smarter, more secure way to ensure your deliveries reach the right hands. With this new feature, recipients will receive a unique pin code via text message, which must be provided to the driver upon arrival.
This added layer of security helps eliminate misdeliveries and delivery disputes, giving both businesses and customers peace of mind. It's seamlessly integrated into Gordon Last Mile, Gordon Driver, and Gordon Tracking.
🎯 Planning enhancements and improvements
After the release of new Planning, we've spent a lot of time on bug fixes, general improvements, and new initiatives. Here are some of the highlights that we were able to launch:
Seamlessly move stops between routes to balance driver workload and efficiency. Next up: move in bulk!
Route list in Planning is now accessible on mobile devices, enhancing flexibility in route management.
Implemented the ability to duplicate vehicle groups to streamline the planning process.
View all batch versions after a batch has been approved, allowing for detailed analysis of the decisions behind each batch’s approval.
We've collected feedback over the past couple of weeks and started to plan (pun intended) for some of the initiatives. Do you have any feedback about new Planning? Feel free to reach out!
✨ New updates
Added a new log event on Order Details for any bulk changes made in Planning, such as adjustments to time windows or delivery dates.
Gordon Driver is now available in Dutch! Switch to Dutch in your settings and enjoy a fully localised experience.
When using Add to Route, a warning will now alert if the stop added is estimated to be delivered outside of the order’s time window.
♻️ Other Fixes and Improvements
Improved validation processes when editing customer phone numbers in Order Details.
Increased security by masking customer phone numbers on the tracking page.
Updated error messages when creating orders to provide more details when orders are missing a phone number for pin-code deliveries.
Fixed a bug causing Search to refresh when performing an action and removed the inconvenience of orders opening in a new tab.