Service: Delivery 📦
User Rights: Read 👁
Section: Search 🔍
You can easily search orders in our platform using an order ID, customer phone number, or address. You can also utilise our different search criteria and filters to narrow down your query.
Here's a quick breakdown of how you can find orders in the "Search" module.
Note: We have limited the date range picker for privacy reasons. You're only able to search for orders 6 months back in time (based on the delivery date).
How to search orders
Navigate to 'Search'
Enter the information you have about the order (see search criteria below). It's most common to use an external reference, customer name, date, or a combination of them.
Narrow down the results by adding specific filters. This is optional, but will improve the result (and loading speed).
Voilà! Last Mile has pulled the orders that match your criteria and filters.
Search criteria
There are several ways to find the orders you are looking for. Use them wisely to quickly find the orders you're looking for:
Date range picker - Delivery date the order
Search field - Add information such as external reference, customer name, address
Phone - Phone number attached to the customer's order
Item name - Name of item(s) belonging to the order
Route name - Name of the route that the order belongs to
Filters
You can narrow down the search by applying filters to your query. Select one or several of the following filters:
Delivery Group
Depot
Order Status
Item Status
Sort order
The search result can be sorted, both in ascending and descending order, by the following fields:
Name
External Ref
Delivery Date
Estimated Time
Delivered Time
Time Window Start
Time Window End
Status
Route Name
Progression