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Update order status
Update order status

This article describes how to update the status of an order

Andreas Viklund avatar
Written by Andreas Viklund
Updated over 8 months ago

Sometimes you need to make changes to an order.

In this article, we'll take a closer look at how to manually update the order status.

How to update the order status

The status of an order could be updated in two ways:

  1. From the search view (bulk option available)

  2. From the order details view

Update order status from 'Search'

  1. Navigate to 'Search' in the left-side menu. Use the date picker, search fields and filters to find the order(s) that needs to be updated.

  2. The result will be shown in the list to the right.

  3. Select all or some of the orders by ticking the checkboxes.

  4. In the 'Actions' menu, select 'Update Status'

  5. In the modal that is shown, select the new status.

  6. All of the selected orders will be instantly updated to the new status. If the status has an active SMS event, a text message will be sent to the customer

Update order status from 'Order details'

  1. Find the order that you want to update and go to the Order Details page.

  2. Click on the Actions button (⋮) and select 'Update Status'

  3. In the 'Actions' menu, select 'Update Status'

  4. In the modal that is shown, select the new status.

  5. The order will be instantly updated to the new status. If the status has an active SMS event, a text message will be sent to the customer.

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