Service: Delivery 📦
User Rights: Write 📝
Section: Account ⚙️
Having the possibility to add items to an order is a true life-saver (oh well, kind of...). Many of our customers use this frequently to manage changes to the order. The three most common reasons to add a new item include:
Your customer added a new product or article after the initial purchase (and therefore after you uploaded the file).
An item was accidentally left out of the original import.
After packing the order, you realised that you needed another box to fit the order.
Note: New items can be added both before and after the route planning has been completed.
How to do add an item
Locate the order you want to update
Click on the Actions button (
⋮) and select 'Add item'Enter the information you want. We recommend the following:
Service Type (Delivery / Pickup)
Item Name
Weight in kg (optional)
Item Type (Chilled / Frozen / Ambient)
Click 'Confirm', and you've successfully created a new item
Video: Add an item
Item fields and descriptions
Name | Description |
Service Type | Choose whether it's a delivery or pickup order. |
Item name | Name of item. Will be displayed on the label if printed. |
Weight | Item weight in kg |
Length / Width / Height | Item dimensions (length, width, and height) in cm |
Scan code | Code that will add traceability to the item and the order. The platform automatically generates it for you. |
Item status | Status on the item to track whether it's been scanned, loaded, or delivered. |
Item type | Type of item and if it's ambient, chilled, or frozen. |
Article name | Free text field that can be used as an inventory list for the specific item. |
Article quantity | Number field to specify the number of items with the same data. |