Knowing the status of your order is an important part when monitoring your routes. Gordon Last Mile Platform offers several different order statuses.

It's time to sort out what the different order statuses actually mean.

Order has been successfully delivered and received by end-customer.

Order has been delivered outside the door. The driver is required to take a photo, which is automatically shared with the end-customer through the tracking link.

Part of the order has been successfully delivered. This option is available when one or more packages are not scanned in the driver app.

Driver is not able to deliver the order. Choosing this option forces the driver to put an internal comment on what happened. This could be due to the end-customer not being home or having put in the wrong code to the building.

Order was not able to be delivered before a certain time window.

End-customer has cancelled the order and it shouldn't be delivered by the driver.

The physical package is missing from the route.

Used when the supplier has not been able to deliver the order to the driver in time.

The order has been delivered to the wrong Distribution Center and can therefore not be delivered to the end-customer.

The driver is unable to fulfill the delivery due to damage to the package or contained items.

All statuses can be updated manually from the Last Mile Platform. Drivers can also update to a limited amount of statuses through the Driver App, including the following: