Now it's time to dig into the most important part of the app - how to deliver orders. Before you can get started, you need to prepare the route and make sure you have the right items loaded.

When all the orders are scanned, you can start the route. You need to actively confirm the route start in order to move on. From this point, an SMS will be sent to all your customers with tracking information.

Orders are in the right sequence and the next order will show automatically when the previous one has been completed. The first thing your see is what we call a 'Navigation Card'. This contains the necessary information about how you should get to the delivery address, including:

When you arrive at the customer's address, a 'Scan Card' will appear instead. Scan the items, either through the camera or manually, and move on to mark them.

Items that are not scanned and/or checked will be reported as missing. A message will be prompted in the flow letting you know that there are items that haven't been scanned.

You'll now see our 'Delivery Card'. This contains more information about the customer, which is useful when making the delivery, such as:

Make your way to the customer's door and mark it either as delivered or unable to deliver. Based on your selection, you need to follow the respective flow.

When an order has been marked as 'Delivered', you're facing a few different options on how it was delivered:

Some orders can only be delivered if the recipient provides their signature. The option 'Delivered outside' is then disabled. Some orders require proof of delivery and need to be delivered either outside (with photo proof) or handed over in person with a signature.

If you, for some reason, not are able to deliver the order. This will prompt you the option to choose from four different alternatives.

These are the three most common reasons an order can't be delivered. We've also added a fourth option with a text field if none of the other reasons fit.

Once the last delivery is done, you need to drive back to the depot with your returns.

Each item that has not been delivered needs to be scanned when you return to the depot. If you don’t have any items to return, move to the next step.

Well done! Your route is completed and you can provide feedback in the comment section. This will help improve future deliveries as well.