Last Mile allows you to send text messages to end customers. You can send text messages using these two ways:
Automated messages that trigger based on the order’s status
Manually triggered messages to individual/multiple orders or entire routes
How to set up automated messages is covered here. In this article, we’ll focus on manually triggered text messages and how to get started.
Note: There needs to be a phone number connected to the order if you wish to send text messages.
You can either start from scratch and compose the message on the go or create a reusable template.
Ways to send text messages
We will cover three different ways you can send text messages using Last Mile:
Individual orders
Multiple orders (on the same route)
Entire route
Send a text message to one order
Find the order you wish to send a text message to and go to the order details page.
Click on ‘Actions’ and select ’Send SMS’
This will prompt a popup modal. You can either compose the message in the editor or select the template you created earlier.
Click ‘Send’
Send a text message to multiple orders
Navigate to the route overview.
Press the checkbox in the far right on the orders you wish to communicate with. Orders selected here will receive the text message.
Click on ‘Actions’ and select ’Send SMS’
This will prompt a popup modal where you can see the number of recipients in the header: 'Send X SMS message'. You can either compose the message in the editor or select the template you created earlier.
Click ‘Send’.
Send a text message to the entire route
Navigate to the route overview.
Press the checkbox next to the ‘Actions’ button. This will select all orders on the route-
Click on ‘Actions’ and select ’Send SMS’
This will prompt a popup modal. You can either compose the message in the editor or select the template you created earlier.
Click ‘Send’.
