Overview
An order in Gordon Cloud is made up of several key components that together define what should be delivered, where, when, and how.
Understanding the structure of an order helps planners, dispatchers, and drivers quickly find the information they need to manage deliveries efficiently.
An order consists of four main parts:
Order information
Customer information
Items
Event log
Each part plays a specific role in the delivery workflow.
Order information
The order information section contains the operational details needed to plan and execute the delivery. This typically includes:
Delivery date
Time window
Requirements (carry-in, signature etc)
Estimated times (after route is planned)
Order status
These details help planners schedule deliveries correctly and ensure drivers know when and how the delivery should be performed.
Customer information
The customer information section defines where and to whom the delivery should be made. This includes:
Customer name
Delivery address
Phone number
Email address
Delivery instructions
Accurate customer information is essential for successful deliveries and enables communication with recipients when needed.
Items
The items section describes what is being delivered or picked up. This may include:
Item names
Quantity
Weight
Temperature zone (ambient, chilled, or frozen)
Scan history
This information ensures that the correct goods are handled properly throughout the delivery process and allows for traceability when scanning is used.
Event log
The event log provides a chronological overview of everything that has happened to the order. This can include events such as:
Order created or updated
Status changes
SMS notifications sent
Customer feedback or interactions
The event log helps operations teams track the full history of an order and understand what actions have been taken at each stage and by who.
Why the order structure matters
Each part of the order contributes to a complete and reliable delivery process. Together, they ensure that:
Deliveries are well-planned and executable
Drivers have all necessary information in one place
Operations teams can track and audit activity
Issues can be identified and resolved quickly
Understanding the order structure makes it easier to work efficiently with orders in Gordon Cloud.