Overview
Cancelling an order allows you to stop a delivery from being executed.
This is useful when:
A customer cancels their order
The delivery is no longer needed
An order was created by mistake
Once cancelled, the order will no longer be included in planning or delivery execution.
How to cancel an order
Navigate to Search.
Open the Order details page for the order you want to cancel.
Click the action menu (⋮).
Select Update status.
Choose Cancelled.
Confirm the update.
The order status will be updated to Cancelled.
Important notes
Cancelled orders are excluded from delivery execution
If the order is already planned, it will remain on the route, but not part of the execution flow
Ensure the correct order is selected before updating the status