Overview
Editing an order allows you to update delivery details, customer information, or item data after the order has been created.
This is useful when:
Delivery details change
Customer information needs to be corrected
Items need to be updated
How to edit an order
Navigate to Search.
Find and open the order you want to update.
Click the action menu (⋮).
Select Edit order.
Update the relevant fields.
Click Save to apply your changes.
The order will be updated immediately.
What can be edited
You can update most parts of an order, including:
Customer details
Delivery date and time window
Delivery instructions and requirements
Items and quantities
Changes will be reflected in planning and delivery.
Alternative way to update an order
You can also update an order by uploading it via CSV or integration using the same external reference (external_ref). When the external reference matches an existing order, the system will update the order instead of creating a new one.
Important notes
Changes may affect route planning and delivery timing
Ensure all required fields remain valid after editing
Updates are applied immediately and visible across the platform