Overview
Address coordinates (latitude and longitude) determine the exact location of a delivery on the map.
If coordinates are incorrect or missing, it can affect routing, navigation, and delivery accuracy. Updating coordinates ensures that the order is positioned correctly for planning and execution.
How to update coordinates
Navigate to Search.
Open the order you want to update.
Click the map marker icon in the top-right corner.
Update the coordinates using one of the following methods:
Point on the map and move the pin to set the correct location.
Paste a Google Maps link with the address to automatically set coordinates. The link should contain longitude and latitude as part of the URL.
Confirm the updated location.
The order will now use the new coordinates for planning and routing.
When to update coordinates
You may need to update coordinates if:
The address is not correctly placed on the map
The delivery location is in a complex area (e.g. large buildings, rural areas)
The system could not automatically determine coordinates
Important notes
Accurate coordinates improve route optimisation and driver navigation
Updating coordinates does not change the written address, only the map position
Ensure the pin is placed at the exact delivery location (e.g. entrance or loading area)