Gordon Tech

Rasmus Hallgren

Michael Sunnqvist

Kristoffer

Get to know all the basics on how to get started in Gordon Last Mile Platform 🚀

Last Mile Platform

Step-by-step guide on how to set up your account 💫

Get Started with Last Mile

Learn more about how the platform is structured and what information you can find where

Features and Modules in Last Mile

Introduction

Introduction to Files

Subscribe to daily outcome reports

Dashboard & Reports

This article contains the specification for the order import CSV file

Order import specification

This article describes how to import your orders via CSV files

Manually import your orders

This article describes how you are able to print labels from the Last Mile Platform

How to print labels

How update your order in Last Mile with new items

Add item to an existing order

Learn more about when you should use respective order status

What does each order status mean?

This article describes how you can search for Orders in the platform

Search, filter and sort orders

This article describes how to update the status of an order

Update status and make comments on an order

How to send text messages

Andreas Viklund

Order Management

Learn what you can find where in our planning module

Introduction to Planning in Last Mile

Step-by-step guide on how to create redeliveries 📦

How to create a redelivery order

Understanding the route overview

How to plan routes, add vehicles and prepare them for dispatch

Plan and create new routes in Last Mile

By following these steps you will be able to add vehicles and save them as presets to make your everyday planning easier

Add vehicle

Manage partial matches and missing coordinates

Update a route directly from activity or route details

Update status and make comments on a route

Create split routes

Add order to an existing route

This is one of two ways for choosing which orders to handle in planning

Lasso tool

Route Planning & Management

How to create and invite new drivers to your Gordon account

Create new drivers

How to remove a driver from Last Mile

Learn how to assign and unassign a driver to a route

Assign driver to routes

Driver Management

How to invite new users to your Lastmile account

Invite new users

Add a support number so that drivers can contact you from the Driver App

How to add Account and Depot support number

Learn more on how to set up your user account

Create a user account

This article describes how to personalize your Tracking Page to make it fit your company's brand guidelines

Personalize the Tracking Page

Learn how to upgrade or downgrade user permissions

Update user access

This article contains the specification for the zip code import CSV file

Zip code import specification

Create a Delivery Group

Create a Depot

Create and configure an order switch

Account Settings

How long is a text message?

Walkthrough of possible SMS events and how they're triggered

Introduction to SMS events

Configure SMS events

SMS Events

Gordon Last Mile Platform

gordondelivery.com

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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